Frequently Asked Questions
Everything you need to know about creating your perfect outdoor oasis.
What is the typical shipping timeframe for large outdoor structures?
Most orders are processed within 2-3 business days. Due to the size of our products, freight delivery usually takes 7-14 business days depending on your location.
Do your wooden playsets and pergolas require sealing?
Yes, our products come pre-stained, but we recommend applying a water-based sealant within 90 days of assembly and once annually thereafter to maintain the wood's integrity and warranty.
Are professional assembly services available?
We partner with certified third-party assembly experts. You can select the 'Professional Assembly' option at checkout to have your structure built by a local professional.
What is your return policy for backyard equipment?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that return shipping fees for large freight items are the responsibility of the customer.
Is the hardware included in the DIY kits?
Every kit includes all necessary hardware, pre-cut lumber, and a detailed step-by-step instruction manual to ensure a smooth DIY installation process.
How do I track my freight delivery?
Once your order ships, you will receive a tracking number via email. The freight carrier will call you directly to schedule a specific delivery window once it arrives at your local terminal.